Problem

Your motor unit makes unusual noise.
 

Origin

Poor water circulation in the filtration pump.

Resolution

Check that the water line in the pool is between the min and max limits. If this is not the case, fill or empty your spa so that the water line is between its two limits.

Clean the 2 nozzles (suction and discharge) inside the basin. To do this, just unscrew these nozzles and remove any filth (hair, fur, dead skin...).

The problem may be with the filter cartridge. Dissolve the filter cartridge and clean it with a jet of water (do not use a high pressure cleaner).

If the problem is not solved, run the spa by removing this filter for 24 hours.

If after all the required tests and replacement of the filter cartridge, the problem persists, you have to replace the motor unit.

Please follow the following procedure:

If your product is out of warranty (over 2 years), you can order spare parts from our online store.

If your product is still under warranty (less than 2 years), please open a support request, attaching your purchase receipt and a photo of the issue as an attachment.

ATTENTION: If during the repair, the problem is solved with the manipulations described above, we will be obliged to charge you the labour and the costs of redirection at the price of 89 Euros.