Problem

The sauna trips

Cause

It is possible that a defective component short-circuits the sauna in full.

Resolution

Please disconnect all panels at the power box on the roof, as well as the radio, ionizer, and lights.

Then switch the sauna on again and see if it still trips. If it does not, reconnect the carbon panels on the power pack and accessories one by one (disconnecting and reconnecting the sauna each time) until it trips again.

When it does, you have isolated the problem. It could be a carbon panel, the radio, or the ionizer.

If your product is out of warranty (more than 2 years), you can purchase spare parts from our online shop.

If your product is still under warranty (less than 2 years), please complete the form (available here), attaching your purchase receipt.