Problem

You have a broken part or accessory.

Origin

Abnormal or normal wear of parts or accessories.

Resolution

If your product is out of warranty (more than 2 years and more than 6 months for accessories), you can order spare parts from our online store.

If your product is still under warranty (less than 2 years and less than 6 months for accessories), please open a support request, enclosing your purchase invoice and a photo of the problem.