Problem:

Your shower leaks constantly due to a defect around the pressure reducing valve.

Origin:

If your pressure reducing valve has not been installed or has been installed in the wrong place, your shower may leak from its structure, the foot rinse, the showerhead, or the drain.

The shower can support up to 3 bars of pressure. It is therefore essential to install the pressure reducer as soon as you start your shower (especially on ABS showers as the internal piping is not repairable).

Resolution:

If your shower leaks despite the tap closed, it is possible that the reason of this leak is due to a bad installation or a poor condition of your pressure reducing valve.

You can order a pressure reducer on the spare parts website.  

If your product is out of warranty (over 2 years), you can order spare parts from our online store.

If your product is still under warranty (less than 2 years), please open a support request by attaching your purchase invoice and a photo of the problem.

                 UNDER WARRANTY                                                      OUT OF WARRANTY

*If the reason for the shower leak is your pressure reducer then you will not be able to claim your warranty!