Problem

Your aquabike is oxidized or rusted.

Origin

This usually comes from poor maintenance of the aquabike and/or water in your pool.

Resolution

Verify and adhere to the following usage protocol:

- Our products are intended to be in a pool with a pH between 7.0 and 7.4.
- Our products should be removed from the pool during shock treatments.
- Our products should be installed more than one meter away from the discharge nozzles.
- Our products should be taken out from the pool and cleaned with clean water after each use.

If the treatment of the pool is carried out by a salt electrolyser, please check that the hydraulic installation of the pool is equipped with a grounding anode, that it is well positioned and well connected.

If you have not complied with these procedures and conditions of use or if your product is out of warranty (more than 3 years), please submit your request on our customer interface (available here).
If you have complied with these procedures and conditions of use and your product is still under warranty (less than 3 years), please submit your request on our customer interface (available here) , with your purchase invoice and a picture of the problem.