To determine whether the water leak is due to condensation or a leak in the heat exchanger, you should:

- Check if water is still flowing even when the heat pump is turned off, dry, and has been defrosted for a minimum of 30 minutes, and then start only the filter pump.

- Next, collect this water and perform a chlorine test. By comparing this test with another test conducted with the pool water, you can determine if it is indeed condensation.

If the water leak persists, we invite you to open a service request, taking a photo of the leak present on the heat exchanger (the blue stains inside the heat pump).

Opening the cover does not void the manufacturer's warranty.