Problem

Your inflatable structure has an air leak.

Origin

This may come from a hole in the inflatable structure or from a welding defect.
 

Resolution

Once the leak is found, please use the repair kit provided with the spa by sticking a patch on the leak area, then let it dry for 24 hours.

If the problem is not solved, you must replace the inflatable. Please follow the procedure below:

If your product is out of warranty (over 2 years), you can order spare parts from our online store.

If your product is still under warranty (less than 2 years), please open a support request, enclosing your purchase invoice and a photo of the problem.

ATTENTION: If during the repair, the problem is solved with the manipulations described above, we will be obliged to charge you the labour and the costs of redirection at the price of 89 Euros.