If the pressure gauge doesn't indicate a rise in pressure when you start inflating the board, don't panic! In general, the needle doesn't start moving until the board is under pressure.
Just keep inflating the board until the needle starts to indicate a pressure build-up.

 
You can also perform the test in this video: https://www.youtube.com/watch?v=B0VNBcc5eck

If your product is still under warranty (less than 2 years old), click on "Your problem is not listed below?" and fill in the form, attaching your invoice and a photo of the problem.

If your product is out of warranty (over 2 years), you can order spare parts from our online store.