Infrared unlike traditional sauna steam works by thermal radiation that penetrates deep into the skin tissue so that each person reacts differently to the level of perspiration.

For comparison, each person exposed to the sun reacts differently regarding perspiration (more or less fast).

Thus, in an Infrared sauna, characterized by the development of radiant heat, the temperature will reach a maximum of 50/60 degrees.

If your sauna interior temperature does not match the requested temperature, please perform the following test:

Take the probe between your fingers when starting the sauna. Normally the temperature should reach 38 ° C quickly. If this is not the case, it is the probe that should be changed.

In case your product is out of warranty (more than 2 years), you can order the spare parts on our online shop.

If your product is still under warranty (less than 2 years), fill out the form (available here), enclosing your purchase invoice.